Last updated 14 August 2026

Privacy & Cookie Policy

This policy explains how Nouvo collects, uses, discloses and protects personal data when you visit nouvo-global.com, contact us, create an account or place an order. It is intended to support our obligations under Singapore’s Personal Data Protection Act 2012 (PDPA).

Who we are

Nouvo operates this website and online store. For privacy questions, requests or complaints, please use our Contact page and select or state that your enquiry concerns privacy.

Information we collect

Order and account data: name, email address, telephone number, billing and delivery address, order details and account credentials.
Payment information: payment status and transaction references. Full payment-card details are processed by the selected payment provider and are not intended to be stored by Nouvo.
Enquiries: information you submit through our contact form, customer-support communications or product reviews.
Technical and usage data: IP address, browser and device information, pages viewed, referral information, approximate location, cookie identifiers and security logs.

How we use personal data

to process, deliver, support and record orders;
to operate customer accounts, carts and checkout;
to respond to enquiries, returns, disputes and privacy requests;
to protect the website, prevent fraud and maintain security;
to understand website performance and improve our products and services;
to comply with accounting, tax, legal and regulatory obligations; and
to send marketing only where permitted and where any required consent has been obtained.

We limit collection, use and disclosure to purposes that are reasonable, notified and connected with operating Nouvo. Where consent is required, you may withdraw it with reasonable notice, subject to legal or contractual consequences that we will explain.

Cookies and similar technologies

Cookies are small files stored on your device. Our site may use:

Strictly necessary cookies for security, authentication, shopping-cart contents, checkout and other functions you request.
Preference cookies that remember choices such as cookie-notice status.
Analytics cookies and similar technologies provided through WordPress.com or Jetpack to help us understand visits and site performance.
Marketing cookies only if advertising or remarketing services are enabled in the future. We will update this policy and consent controls when those services change.

The cookie notice allows you to acknowledge the use of cookies. You can also block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent the cart, checkout, account or other requested features from working correctly.

Service providers and disclosures

We may disclose personal data only as needed to service providers that support hosting, website operations, payments, fraud prevention, email, analytics, fulfilment, delivery and customer support. Current website services include WordPress.com, Jetpack, WooCommerce and the payment methods made available at checkout. These providers process data under their own terms and privacy notices.

If you follow a link to an official marketplace such as Shopee or Lazada, that marketplace operates its own service and privacy practices. Information you provide there is governed by the marketplace’s policies, not this website policy.

We may also disclose information where required by law, to protect rights or safety, to investigate fraud, or in connection with a genuine business reorganisation. We do not sell personal data.

International transfers

Some service providers may process data outside Singapore. We take reasonable steps to use providers and arrangements that provide a standard of protection comparable to the PDPA, as required.

Retention and security

We retain personal data only for as long as reasonably needed for the purposes described above and for legal, tax, accounting, dispute-resolution or security requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

Your choices and rights

Subject to applicable law, you may ask to access or correct personal data we hold about you, withdraw consent, or raise a concern about our handling of your data. Submit a request through our Contact page. We may need to verify your identity and may retain information where required or permitted by law.

Children

This store is not directed to children. If you believe a child has provided personal data without appropriate permission, contact us so we can review the matter.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The date at the top shows the latest revision.